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FAQS/Policies

COVID19 POLICIES*​

  • Please have your pooch on a leash prior to giving him/her over to the groomer for safety

  • No grooming will be performed without a pre-signed invoice and release.

  • Please wait for our call or text for pick up.

 

NEW CLIENT INFORMATION

  • Due to fluctuation in traffic & other unforeseen circumstances, Arrival time will be in 1-2 hour time span. Please be patient with us.

  • All pets must have up-to-date rabies vaccinations on file.

    • Under 16 weeks: Puppy Starter (Parvovirus, Hepatitis, Distemper). Puppies must have completed at least 2 sets of shots before being admitted into the styling salon.

    • 16 weeks and older: All dogs must have their rabies, booster, and Bordetella (kennel cough) shots up to date. Vaccinations must have been administered at least ten (10) days before their scheduled appointment. We may refuse service for failure to comply. 

    • AFTER ANY VACCINATIONS, WE REQUIRE A 10 DAYS WAIT SO YOUR PETS IMMUNE SYSTEM CAN FULLY RECOVER FROM VACCINATIONS.

  • We do require a four-week or more often recurring schedule for all clients.

  • First-time customers are required to provide credit card info to schedule their first appointment.

  • It is the owner's responsibility to have their pet on a flea preventative.

  • We do not offer full de-matting or hand stripping, all matting will be clipped out.

  • We do not allow owners to stay with their pets while they are groomed.

  • Our weight limit is 40 lbs. or less

  • Polka Pooch may take pictures of your pet, before and after grooming, for our website and advertising.

 

CANCELLATIONS / RESCHEDULING / NO SHOW

  • We are accepting new customers

  • Cancellation or Rescheduling must be made at least 72 business hours in advance via phone call or text message. Failure to do so will result in a cancellation fee of $70. There is a 15-minute courtesy window when we arrive. If we are unable to begin our work within the courtesy window, it is considered a no-show / Same day Cancellation requires payment in full.

  • 1st-time clients with late cancellations/no-shows will not be eligible for another appointment. This helps keep our small family business running efficiently. Thank you for understanding and respecting our time!

SAFETY AND DOG BEHAVIOR

Clients must inform us prior to grooming if their pet has bitten someone or has aggressive tendencies. Polka pooch will not accept any aggressive dog. If false representations about the pet’s behavior were made when asked during the booking of an appointment, we will discontinue services and the Client will still be responsible for the full grooming charge. Clients will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Polka Pooch has the right to refuse service in the event of a pet that cannot be handled safely.

   

We do reserve the right to refuse service if your pup is overly matted and will refer you to a vet. Work from start to finish usually takes about an hour and a half to two hours. Pricing may vary due to size, the condition of the coat, matting, knots, and length of hair.

Additional policies can be found in our intake form.

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